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Help & FAQ's

Can I pick up from your warehouse?

No, currently we do not allow pickup from our warehouse. We offer Free Shipping Australia wide

 

Where do you ship your products to?

Any address in Australia except a PO Box. Certain Remote destinations may also have issues. If you live in one of these areas, please contact us prior to ordering.

 

Can I place an order by phone?

Absolutely! Feel free to give us a call during business hours to discuss your requirements and our team of experts will work with you

1300 365 436

 

How long does it take to process my order?

Each item has a listed dispatch time and we endeavour to send your order on-time. Most Meraki products ship directly from Meraki in the US and will take around 7 business days to arrive from date of order. 

 

How do I check the status of my order?

The best way to keep track of your order is to contact us or login to your account

 

Can I change my order?

If the product has not already been dispatched, it is possible to change your order via email or phone call. Orders generally can only be cancelled within 4 business hours of purchase.

 

I am unsure of exactly what product I need, are you able to assist me?

Absolutely! Our team of experts specialise in tech solutions and are on hand to assist you in whatever your requirements may be. We will work with you from start to finish to ensure the product you need is the product you receive.

 

Why should I buy from Buy Meraki?

At Melbourne Global we are a Cisco Select Partner as well as Meraki Partner. We work directly with the team at Meraki to provide you the best price, solution and service. Whether you need one item or are doing an entire network refresh we'll work with you and Meraki to find the right solution that meets your budget and needs. 

 

Can you prepare a quote for me?

Absolutely! A quote can be prepared by using our online quote form, which can be accessed here, or simply contact us via phone or email.

 

Are you able to help me with a product that isn’t listed on the Buy Meraki website?

We can provide the full range of Meraki products - if an item you need isn't listed please contact us and we'll check to see if it is available or provide an alternative.

 

What payment method do you accept?

We accept PayPal or Direct Deposit. You can pay using a Credit Card via Paypal. We can also accept Purchase Orders if you have a credit account set up with us.

 

What is the warranty/support on my product?

Meraki provide an all-inclusive warranty and support with each product. The period depends on the option selected with the licence. You can choose from 1 to 10 years with each purchase.

 

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